Care Quality Commission


 We are asking people who experienced a mental health crisis within the last two years and tried to get help from their local services to tell us about the help, care and support they received. We are also encouraging carers to share their experiences, and local groups or organisations that work with people who have experienced a crisis and / or that have an interest in the quality of crisis care in their local area to share their knowledge with us.

 Hearing from those with direct experience and knowledge of services at a local level is central to a themed piece of work we are carrying out into mental health crisis care and we want to make sure as many people find out about this opportunity as we can. We hope that you are able to use your own channels and networks to let people know about this opportunity to share their experiences.

The questionnaires can be accessed on our website: and people can tell us about their experiences until the end of April 2014. For those that might want to help promote this work via Twitter, @Carequalitycomm has tweeted using the hashtags #mentalhealth and #cqc.

The information that is shared with us will be used to:

•             build a better picture of where mental health crisis care works well and where it doesn’t;

•             help select the local areas that CQC inspectors will visit as part of this review;

•             identify specific examples of good or poor practice.

Whilst we cannot receive responses after the end of April 2014 people will still be able to tell us about their experiences with a specific provider by using our online forms or by calling 03000 61 61 61.

If you have any questions please email Further information can be found on our website.

You may also be interested in other recent publications around mental health. Towards the end of last year we published  A fresh start for the regulation and inspection of mental health services, which set out our priorities for improving how CQC monitors, inspects and regulates specialist mental health services.

<h2>In January 2014, we also published our 2012/13 annual monitoring reports into the use of the Mental Health Act and the Mental Capacity Act Deprivation of Liberty Safeguards.</h2>



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